The ask, as we heard itThe layer above the platforms.
Route each spend type to the right sourcing platform and the right process, automatically. Today that routing is done by rules, across an ecosystem where every category runs its process slightly differently - so the request goes where the rules point, which is not always where it belongs.
This was not pitched to us as one more tool for the stack. It was named as the architectural gap above everything else in the conversation: the platforms exist, the processes exist, and nothing intelligent sits on top of them.
Heard from a senior procurement-solutions leader at a global consumer-goods manufacturer. Paraphrased, like everything on this map.