The ask, as we heard itThe agreed formula, actually applied.
Commodity and packaging contracts are not negotiated as a single number. They are negotiated as a cost structure: agreed shares for labor, logistics, base material and margin, with movement risk deliberately shared between buyer and supplier. When the underlying indices move, the price is supposed to move with them - at every revision cycle, by the formula both sides signed.
The ask is direct: get those formulas out of the documents and into a system, link the commodity indices they reference, and make the recalculation automatic. Not a renegotiation - the agreed mechanics, executed without a spreadsheet marathon.
Of everything in that conversation, this was the sharpest pain - named as a current struggle and a strategic priority in the same breath.
Heard from a senior procurement-solutions leader at a global consumer-goods manufacturer. Paraphrased, like everything on this map.